CUSTOMER SUPPORT & AMC MANAGEMENT – Website Designer in Kalyan

Features Of Our Software

1. Easy Login and Registration With OTP based Login system
2. Simple and User Friendly Design
3. Admin and User can Easily get update of every important and required action Done on their ticket via sms and email
4. Admin can easily raise ticket on the behalf of any user if user is having trouble in raising ticket
5. Admin can add new product ,new user and new technician
6. Admin and technician both can reply to ticket raised by user
7. You can store user data and ticket data in excel sheet for future references
8. Further details are explained below with help of images

Here You can make three type of user which are as following:
1. Admin
2. Agent(Technician)
3. User Explanation of their rights And Services on App

Rights of User
1. User can raise ticket
2. User can check the status of their raised tickets
3. User Can Edit own Profile

Rights of Agent
1. Agent can check the status of their raised tickets
2. Agent Can Edit own Profile
3. Agent have rights to update the status of ticked

Rights of Admin
1. Admin can check the status of their raised tickets and all type of closed ticket
2. Admin Can Edit own Profile
3. Admin have rights to update the status of ticked
4. Admin can create new user
5. Admin can raise ticket on the behalf of any user
6. Admin have rights to make any user a agent or admin
7. Admin can add new product to app
8. Admin have rights to export csv file of user and ticket data